Full Time
4SGD/hr
TBD
Jun 14, 2021
Looking for a Delivery Operations Support + Customer Support to work 4-5 days a week.
A Singapore based company is looking for 4x home-based employees to work as delivery operations support and customer support.
*Pay will be within 3rd-5th working day of the month/ S$4/hr
*3 Shift Types available: 1-hour break included
Monday-Sunday: 8am-5pm
Monday-Sunday: 3pm-12am
Saturday-Sunday: 11am-8pm
About the role:
Monitor driver SLA via in-house and external logistics platform
Respond to basic driver and restaurant support requests regarding delivery operations
Provide customer service support for delivery orders, and/or other business channels
Demonstrates empathy and the ability to resolve challenging interpersonal and customer/business situations
Resolve high volume of customer enquiries through various support modalities which may include inbound and outbound calls,
Basic requirements:
Basic understanding of delivery operations
At least 2 years experience in Customer Service
Has experience working home-based
Stable internet connection, with backup necessary
Excellent English verbal and written communication skills
Good problem-solving skills and showing high initiative
Work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
Ability to work weekends, holidays, and outside of a standard 8 am to 5 pm shift.5 pm shift