Virtual Assistant

Email handling:
- endorsement of our services to new and potential clients
- guiding our customers from the start to the end of process.
- organizing order / sample requests to Production;
- sending out instructions to graphic designer on how to go about client requests for mockups;
- handling customer complaints, change requests

Production:
- checking Production strike offs, layouts, and shipments

Capsule (CRM)
- Making and storing new client info in Capsule;
- Day to day notation to check on client's needs and to update where they are in the process.

G-drive
- Organizing and storing designs, mock ups, sheets, etc


Spreadsheets / Forms
- Arranging online orders in production format
- Filling out to complete a Production Sheet for each order.


Online Ordering
- Setting up an online ordering link
- Monitoring and sending order updates to client
- Do refunds