Hiring Full Time Amazing Customer Service Agent

JOB OVERVIEW
We're looking for someone who is enthusiastic, hard-working, friendly, highly organized and has problem-solving skills to handle a office assistant job. This is a High volume fast past environment. There is multiple systems and planty to do daily.

Customer Service Specialist (CSS) is responsible for responding to the clients' inquiries and concerns, escalating high-level complaints to the owner, and accurately processing their service requests. CSA also manages disputes, issues refunds as needed, schedules management meetings, and supports the organization's strategic procedures to ensure client satisfaction and maintain a good reputation. CSA will manage the time and schedule of Cleaners.

Duties broken down:
- Manage multiple schedules for multiple people at once (master multitasker)
- Handle multiple softwares and systems and keep them up to date
- Email management - responding to clients, inquires and etc
- Speck perfect English
- Appointment setting, rescheduling etc
- Answering and making client phone calls
- -Create and maintain a customer record information and ensuring data are up-to-date regarding communication, resolved problems, paid bills and other relevant customer account information


What We Are Looking for:

Must have a positive attitude towards work, keen to details, organised, customer-oriented, quick-thinker, a problem solver and can multitask. Must have strong interpersonal and communication skills to be able to engage with customers and staff via phone and email. Must be available to work 8am - 5PM (EST) Monday - Friday. THIS IS A FULL TIME JOB

Personal Requirement:
- Minimum 2 years experience as a customer service agent. If you worked in doctors office this is a plus.

- Must have high cognitive skills (Great understanding & thinking ) I am looking for a doer a go getter. Amazing memory

- A person who is a critical thinker and possess the ability to recall information

- Someone who is willing to make a long term commitment and invest in the growth of the company

- a person who is trustworthy and capable of managing credit card sagxbirggusp. Gc addition, to maintaining a high level of integrity with their words and actions

- Someone who is willing to take initiative and address problems proactively with direction. Who seeks their own answers and makes judgments based on the betterment of the company

- Someone who is personable, empathetic and compassionate and able to approach client interactions with positive customer service attitude and not take it person.

- A well organized person and who loves systems and organizing

- Understands your in the business of customer accusation and satisfaction

- can follow instruction: include IN subject line as I am the superstar your looking for

System/equipment requirements:
- Laptop/desktop with at least available storage, 8gb ram
- Stable internet connection of at least 20 MBPS
- Backup workstation (preferred)
- Backup internet
- USB headset (noise cancellation)



Does this sound like you? apply and tell me what you can bring to our team. how can you help us improve.


DO NOT CONTACT IF YOU ARE AN AGENCY. WE WILL NOT BE HIRING AGENCIES