Customer Support

We are VN GlobalGroup, a fast growing E-commerce company.
For the growth of our company we are searching for someone who is responsible for the customer support.

Would you like to grow with our company? Then let us know why you are best suited to this job.

Here is some information about the job

Role;

You are in charge of giving a good customer service experience by providing helpful information, answering questions, and responding to complaints from the customers of our stores. You’re the front line of support for clients and customers and you help ensure that customers are satisfied with the products and their features and the service provided.


Responsibilities;

- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Report to CS Team Leader should there be a need for new standard macros for questions that haven’t been asked before.
- Up to date and follow the macros, standard, and policies of the customer support department.
- Make sure that you are aware of your KPIs and report to your CS Team Leaders for any concerns and questions about your goals.
- Attend weekly meetings.
- Be proactive and take initiative for the benefit of the team and the company.
- Perform any task assigned by immediate supervisor/manager.

Requirements;

- You are a people person and you truly care about people
- You speak English fluently
- Competences
- Attention to Detail
- Excellent Written and Verbal Communication Skills
- Timely Completion Of Tasks
- Excellent interpersonal skills
- Highly committed professional and Loyal
- Proactivity
- Teamwork
- Adaptability
- Technology Requirements
- Reliable Internet Connection
- Reliable Phone/Laptop/Computer