Virtual Assistant

I require an experienced general Virtual Assistant to help me with my coaching and client business.
You will be helping doctors from all over the world market themselves better and improve their employability ---------- itially, I am looking for someone to work 18 hours per week Mon to Fri with an additional 2 hours on the weekend (flexible) to deal with urgent customer queries and fulfilment issues.

If you can streamline and improve the overall running of my business (which I am sure you will) there will be scope to move up to full-time over time.

You can find out more about my work on my websites:
---------- , ---------- and the Career Doctor Youtube channel.

When you apply for this job please let me know the following things:
- what most interests you about the role
- how many Youtube subscribers I have (approximately)
- what questions you have about the job

You should be most experienced in managing and responding to emails and customer service.

Familiarity with Wordpress sites and Woocommerce is an advantage.

As I am always trying out different apps to improve my business you will need to be flexible with online technology.

Daily tasks will include:
- reviewing, answering and flagging emails and chatbot responses
- assisting with customer enquiries, queries and complaints
- maintaining a database (google sheet) of current clients, tracking their fulfilment and following up on clients who have not booked in for services, reconciling against my activity and coaching bookings
- fulfilling some digital purchases and adding VIP clients to my forum
- filing and data entry
- review requests to join facebook groups and forums

Weekly tasks will include:
- clearing of office email account
- following up on lagging clients
- filing of invoices and receipts for tax purposes
- calendar maintenance, assigning tasks
- review of bi-weekly newsletter content
- identify common queries from customers to enhance the knowledge base and standard replies
- occasionally editing blog posts
- moderating and reviewing facebook group, blog and Youtube comments for replies
- conducting research for blog posts and videos

Monthly tasks will include:
- updating operational manual
- updating a list of commonly asked questions (for use in replying on social media, emails etc...)
- checking website/s for errors
- review interview question database
- maintain a social media calendar