Senior Operations Specialist

We are looking to add VAs to our growing team.
(We are neither an agency nor are we looking to partner with one.)

If you have applied in the past and have not received any feedback, we apologize if you felt you were left hanging. Please note that we only reach out to applicants when they pass our initial screening. If you feel confident that you are now more suitable for the role, you are welcome to reapply

To apply for the post, please fill-out: t.ly/JUlc

Responsibilities:
- Operations: Managing our daily schedule, including coordination of cleaning staff in the field. Responding to quote requests
- Business Development: Finding opportunities to bring additional customers to the business. Creating a business development strategy and putting it into action. Assists with customer and client acquisition.
-Team Management: Assist other virtual assistants by providing feedback to their work and guiding them to become a more successful VA.
- Customer Service: Responding to customer inquiries and issues promptly and professionally using H.E.A.R.D. method.
-Escalations: Managing escalations to ensure customer satisfaction.

Requirements:
- Must use Hubstaff software to track hours worked
- Must have a quality noise-canceling headset
- Excellent English speaking and writing
- Reliable PC, having a backup PC is preferred also
- Fast Internet and backup
- Comfortable answering and speaking on the phone

Benefits:
-Pay range of $5-$6/hr
-Performance Bonuses
-13th Month Pay
-Paid Time Off(VL and SL)
-Annual Rate Increase
-HMO (Maxicare)
-Work Stability

Work Details:
Operation Hours: 7 days a week, 7:00am - 8:00pm EST
Schedule: 40hrs/wk; Training (Sat-Sun OFF), after TP, shifting every quarter