Customer Service Rep - UK

Customer Service Representative

Full-time, remote-work.

We are a hardware company looking for Customer Service Representatives to support the growth of our international business. Primary responsibilities include attending to customer queries over email and Whatsapp instant message and identifying which products customers should purchase. A successful candidate will be passionate about delivering an enjoyable customer experience, have excellent English written communication skills, very high attention to detail and the ability to work in an organized manner.

You will not have to voice speak with any customer. All communication will be text based.

We are looking for someone who wants to work with us long term.


Job Responsibilities

- Must be able to work UK work hours Monday to Friday - 8am until 5pm (3pm until 12am Philippines time)
- Daily monitoring of incoming email & instant messenger customer queries.
- Categorizing & labeling customer queries for providing timely & accurate responses.
- Attending customer queries by helping them identify which specific products they should purchase.
- Dialoging with customers and requesting additional information from customers when necessary to help with the product identification process.
- Providing customers with an overall excellent customer experience in regards to timeliness of responses, quality of communication and the accuracy of purchase advice given.
- Flagging difficult queries for experienced team members to follow-up.
- Please respond to this job application with 'REF: 88372' as your first word so we know that you've read it thoroughly.


Experience & Skills

- Excellent verbal and written English communication skills.
- Minimum 3-4 years of experience in a customer service role with a track record of providing customers with excellent service.
- Very high attention to detail and interest in learning technical products as well as able to spot even small differences between similar hardware products.
- Highly customer service oriented, positive and pleasant personal disposition.
- Highly organized, detail-oriented and able to manage multiple projects and tasks.
- Self-starter who is able to identify, scope and manage projects from end-to-end.


Benefits

- Full-time job
- Fully remote work.
- 13-month pay bonus when customer service targets are met.