Customer Support - Agent

Research & Customer Support - Agent

!! SERIOUS APPLICANTS ONLY !!

APPLY ONLY IF:
- You are a women (only)
- You have an established family and stable situation
- You are experienced with research and data entry on Excel
- You are experienced in working with Shopify
- You are experienced with customer service by Email and Facebook platform
- You are experienced in working with Gmail/GSuite

? We are looking for talents who want to build their career and take responsibility within our fast-growing company.

We have an opening for a part-time Customer Support Agent, this role will lead onto full time very soon.

Each selected candidate will go through two initial interviews. The first interview will be through a Skype video call, this is your chance to learn more about our company and for us to get to know you.
The second test will be a series of emails to answer; we are testing your empathy and ability to resolve problems with limited information.

If successful you will be invited to go through a paid, half week (2.5 days), training and testing period. This period will help you get familiar with processes and test your ability to meet objectives (KPIs).

If successful after the half week (2.5 days), you will go through subsequent 2 weeks trial period before being offered a full-time role.

What we are looking for in Research & Customer Support Team Leader, and what you will be expected to do on a daily basis

Personal Qualities & Skills:
1. Critical thinking
2. Highly organised and structured with time
3. Fluent in English; speaking and writing
4. Empathy and adaptability to different situations
5. Ability to use positive language
6. Clear communication skills
7. Taking responsibility and ownership of your work
8. Good listener and attentive
9. Creative
10. Coachable



Required Experience:
• eCommerce
• Shopify
• Data entry
• Excel
• Email Support
• Ms Office
• Google Drive
• Instagram, Facebook

Main Daily Work Duties
1. Market research to help sales department (very-important)
2. Daily call with the team to discuss any issues and news work related
3. Manage all email inbound and outbound
4. Customer problem resolution by email and phone if necessary
5. Coachable and willingness to coach others