Customer Support Phone/Email (Remote/Work from Home)

Ambitious Customer Service (Remote Work - Work from Home) required for our growing team!

Are you the person we are looking for?

Who are we?
Fortune Cookie Wisdom is a digital publishing company producing Personal Development products on Clickbank. Our main customers are based in the US, UK, Canada, Australia, and New Zealand.

Our daily volumes are around 300 tickets+ a day with support for our many products. This position reports to the Customer Experience Team Lead and joins a highly motivated team of A-players who are dedicated to bringing 'wow' to each and every customer we interact with.


Who are you?
You are highly qualified, ambitious, and willing to grow with our startup company.

You have a deep understanding of where the customers are coming from. You don’t just follow a script or a template, you think about what the customer wants, what the customer is seeking, and find solutions for them.

If you see something that can be done better then you are not afraid to voice it.

You are inquisitive and dedicated to upskilling yourself and growing with the company.

We're basically looking for a talented, hard-working person who is looking to become a valuable member of our team. And you can do this job completely from your home if you have a high-speed Internet connection.

Job Description:
- Shift from Monday to Sundays: Totalling hours 40 hours a week
- Customer Support via Email and/or phone
- Updating/Creating Documentations and Processes for our Customer Experience Team
- Assisting in creating systems and processes for support excellence and continuous improvements.

Requirements:
1. You must LOVE providing customer service with patience and understanding.
2. You are a natural problem solver and are highly resourceful.
3. You have been officially trained in customer support and have real-life applicable support experience.
4. You have worked with systems, processes, and reports online. You can adapt quickly and provide support in the midst of chaos.
5. You are very fast, have a sense of urgency, and are self-reliant. You have consistently outperformed your peers in previous customer support roles.
6. You are an open-minded, confident team member and can improve customer support operations in any company.
7. Your business level English is high and you can craft personalized emails to customers and resolve issues.
8. High speed and reliable internet ---------- sirable:
1. You have experience in setting KPIs, increasing NPS, coaching or email/call monitoring. You can clearly define to us how you measured KPIs, increased NPS or any other efficiencies you rolled out.
2. You have worked with digital publishers or online companies in the past and understand the operations of a start-up.
3. You have won awards, recognized as a top performer or acknowledged in some way in previous organizations.
4. You desire personal and professional growth.
5. You have experience working with:
Freshdesk
Shipstation
Clickbank
Shopify
Slack
ClickUp


If this sounds like you, get in touch!

There will be a one-month paid trial to see if you are a good fit.

If you are interested in applying, please copy and paste the Job Requirements & Desirables on an email and address each of them with a couple of sentences.

Please also include a desired rate.


Email your application to ----------