Customer Success Executive

Who We Are and What We Do
Sunago is an interactive e-learning platform that serves to connect dedicated learners with professional educators in the areas of English, Maths, and Science. We do so by offering online lessons conducted by live instructors from different parts of the world and we also provide 24/7 online resources. We work with individuals, schools, and corporations and we teach materials and curriculums which are designed by our own industry Experts.

Why join Sunago
We offer generous perks and benefits but to top it off, we are defined by our inclusive environment that encourages personal growth, development, and progression. Sunago is a young company aiming to achieve exponential growth over the next few years. As a growing company, there are ample opportunities for progression. Our culture is based on purpose, accountability, integrity, and collaboration. We are composed of like-minded vibrant individuals and together we learn, develop, and grow towards a shared success in the up and coming EduTech industry. We believe that with a team of vibrant EduTech/ELT enthusiasts, we will be able to spearhead the movement to globalize and improve the standard of English education across Asia - breaking down the barriers to good education using technology.

Who We are Looking for
We are looking for a Customer Success Executive to perfect the customer service experience and handle administrative tasks to support the efficient operation of the business.

- Develop, implement, monitor, and improve customer-service standards, procedures, and templates.
- Handle all communications with customers and students from on boarding processes, class reminders, homework reminders,
absenteeism checks, up to the completion of the course.
- Monitor timetabling, attendance, and other activities of students.
- Take ownership of customers’ issues and enquiries and follow through to resolution.
- Plan and conduct periodic surveys with customers and students. Analyse data and statistics and compile accurate reports
with recommendations on how to continuously improve customer experience.
- Evaluate and improve tutorials and other communication infrastructure.
- Keep accurate records and document customer service actions and discussions.
- Provide support in product design and product development.
- Manage the company’s social media accounts.
- Assist in creation of engaging content for dissemination to customers and prospects.
- Handle administrative responsibilities such as: filing, data entry copying, binding, scanning, generating reports and
presentations.
- Preparing documents for meetings and presentations.
- Providing real-time scheduling support by booking appointments and preventing conflicts.
- Providing administrative support to ensure efficient operation of office.
- Any other tasks as assigned by the Company from time to time