Customer Success Manager

JOB SUMMARY
We are looking for an enthusiastic “Customer Success Manager” to be part of our young and motivated team based in Tunisia that maintains and supports the solutions related to e-commerce fulfillment services.
JOB DESCRIPTION
The main duties would cover:



Client on-boarding and support



• Manage a portfolio of Global clients and ensure their satisfaction.



• Treat in timely manner customer’s requests



• Assist sales and pre-sales with the client onboarding process



• Interact with the development team and act as a project manager to escalate critical issues.



• Act as the main point of contact during the platform implementation and client training.



• Contribute to the wiki page by documenting issues and solution related to your position







Operations



• Ensure a timely fulfillment for client orders against the different fulfillment centers and follow up with warehouses, shipping providers, and freight forwarders.



• Track and maintain logistic providers KPIs, follow up on enhancement requests to improve the logistic services



• Provide periodic reports on the logistic activity



• Report and track client account issue and own their resolution in a timely manner



JOB EXPERIENCE
• Bachelor Degree in Economic or related field

• Highly organized person with ability to operate under time constraint



• Problem solving ability and good analytical skills.



• Good understanding of the supply chain management: Inventory management, incoterms and multi-modal transportation is required.



• E-Commerce knowledge is required with previous exposure working as part of fulfillment or logistics software provider is highly desirable



•Good written/verbal English and French communication skills is a must. A third language will be a major plus

COMPANY DETAILS

Fulfillment Bridge

Global Ecommerce Services Limited (trading as Fulfillment bridge) offers a global e-commerce AI powered logistics platform that allows to bridge online sellers to the B2B and B2C clients.Fulfillment Bridge allows online sellers to locate their stock close to their client through its global warehousing network with 30+ warehouses in 4 continents.In addition to the e-commerce fulfillment services that include, order fulfillment, discounted shipping rates, global return management ... Fulfillment bridge also offers freight forwarding and custom brokerage services. All this powered by a cutting-edge cloud based software that allows online sellers to integrate their online stores or marketplaces, automate the order fulfillment workflow and monitor inventory.

RM 22B 22/F Kiu yin comm, BLDG 361-363 Lockhart RD, Wanchai, Hong Kong,China
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