Collections Specialist

1.Perform collection efforts through call outs and record collection efforts made for each account
2.Building positive rapport with the customers
3.Initiate account maintenance by preparing and recording requests for reversals and updating client information
4.Achieve commitment from the customer to settle debt balances
5.Process client requests within the agreed timeline
6.Identify the reason of the customer for overdue payment
7.Prepare account endorsements for skip tracing and collection follow up
8.Can professionally suggest payment options for settlement (credit card, cheques and other source of income)
9.Monitor and track the curing/flow rates of past due bucket assigned
10.Focus collection efforts on assigned accounts by the immediate supervisor
11.Recommend and evaluate action plan for past due accounts
12.Negotiation with individual card holders and/or merchants to determine the best course of action and gaining agreement for prompt settlement of the card holder’s debt
13.Comply with all Credit Cards Legislation Procedures and Processes
14.Can easily adopt and keen on all changes on Credit Policies and Procedures
15.Ensures accuracy and conciseness in documenting the customer’s account at all times
16.Meet agreed KPIs and targets set by the management