Preschool HR Support Specialist I

Make a Difference in the Lives of Children and Their Families While Having FUN as Part of a Collaborative Team!

To continue the application process please click on this link for two assessments from Predictive Index. Each will take you approximately 10 minutes to complete.

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Would you like to...

Work for an organization that values you as an individual?
Have fun while being an educator to young children?
Work with a supportive team?
Earn a competitive wage with great benefits & opportunities for growth


Seven Oaks Academy is a family owned and operated preschool with a dynamic history of serving our local community in Lilburn, GA since 1988. Our core values which we hire, train, retain and assess our team needs include:


1) Respect - We place a high value of respect for our children and their families, each other as teammates, ourselves as individuals, our local community, the reputation of our school and the cultural diversity of our world.
2) No Excuses - Each person on our team is accountable for their own "B.E.D." - we do not Blame; Excuse or Deny. We are reliable, on time, responsible and dedicated to early learning.
3) Play Dough - We are fun like play dough by being creative, enthusiastic about life and positive go-getters.
4) Team Player - We are humble, supportive, have each others back, dedicated, compassionate team players that trust each other to achieve our goals.


As HR SupportSpecialist, you are responsible for providing exceptional customer service, guidance, and communication to Seven Oaks Academy employees and managers on all company programs and initiatives via Zoom, with a specialized focus on Human Resources and Training Compliance standards. You will serve as the primary contact for inbound HR related email and Zoom appointment calls and will use your knowledge base and case management tools to help employees and managers resolve their human resources inquiries. You will be accountable for providing status reports and call analysis to Department leadership, and working cross-functionally with HR Teams to enhance HR service levels.

Duties & Responsibilities:
Provide guidance and answer general HR and operations questions within established service level standards.
Be the liaison between employees and specialized departments (including but not limited to: Benefits, Payroll, Risk, Employee Relations, Recruiting, 25 Hour Annual Trainings).
Route escalated calls/emails to appropriate specialized departments within the HR Teams as necessary.
Assist in enrollment, changes, or disenrollment of benefit plans.
Partner closely with team leads and managers on complex and/or multilayered cases, trend identification, and risk mitigation.

Qualifications:
Minimum 1-2 years of related experience in a Human Resources, Operations, or Customer Service function.
Associates or Bachelor’s degree preferred.
General knowledge of HR practices preferred.
Must have proficiency with Microsoft Office ---------- se management systems and/or database experience preferred.
Must be able to work in a fast-paced, deadline driven environment. Must be able to prioritize work and manage time independently.
Must be able to multi-task and adapt to shifting priorities. Be comfortable working in an evolving organizational structure.
Must be able to work independently and as part of a team.
Must have excellent interpersonal and writing skills.
Must operate with a high degree of confidentiality and demonstrate respect and due diligence in sensitive situations. Must use exceptional judgment in case management.
Must be able to build trust and credibility with customers.
Must have an outstanding customer focus, organization, and attention to detail.
Must possess a general curiosity and willingness to problem solve.

Key Competencies for Success:
Excellent interpersonal and communication skills; is able to communicate to diverse groups of people.
Strong problem solving abilities; can be objective and handle ambiguity well.
Customer service oriented; establishes strong relationships with customers and gains their trust and respect.
Process and detail oriented; uses time effectively and resourcefully.
Good judgment and discretion; keeps confidences and admits mistakes.
Flexible and adaptable; can shift gears comfortably.
Empathic; genuinely cares about people and wants to help.
KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare® Learning Centers, KinderCare Education at Work®, Champions® Before- and After-School Programs, Cambridge Schools ™ , Knowledge Beginnings® and The Grove School®.
KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.