Telesales Advisor

Are you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and applicants using the outbound calling as your main channel. You will also be competent across digital channels, such as social media, live chat and WhatsApp to bring a 360 care approach to advising potential learners across the world.


Key responsibilities:

Contact potential learners or applicants to guide their decision making and help them
Answer questions about the university, programs, or the admissions process
Ask questions to understand our learners and our programs better, with a cultural awareness of each region
Go the “extra mile” to ensure university goals are met and challenges blocking enrollments are promptly addressed
Use different platforms to convert leads to customers – calls, emails, chat and social media channels
Deliver on weekly meaningful calls and monthly enrollment targets
Keep records of calls and sales and note useful information on the CRM: Hubspot
Gather actionable insights that can contribute to the university’s improvement
Collaborate with the global team to help increase enrollments and to provide the best learner experience possible.


Please note that the working hours will align with the UK working hours.


The ideal candidate:

3+ years experience in consultative Telesales
Prior experience managing inbound/outbound calls, emails, chat and social media channels
Excellent American English: written and verbal
Proven track record of successfully exceeding Telesales targets
Ability to maintain resilience while working in a highly KPI driven environment
Outstanding communication and negotiation skills with the ability to resolve issues and address complaints
Ability to adjust customer handling and sales techniques depending on the prospect
High learnability to become an expert in our degree programs and explain them to potential learners
Discipline and professional maturity to work remotely
BSc/BA Degree


About Nexford University

Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexford’s mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world.

Nexford offers the following degrees and certificates: Associate of Applied Science in Business (AAS), Bachelor of Business Administration (BBA), MBA, nine undergraduate certificates and three graduate certificates in the field of business. Nexford provides learners with a fully online global education based on mastery of competencies relevant in the workplace. A global team of faculty and advisors support learning and professional success through the innovative use of technology, such as AI and machine learning.

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