Weekend On-Call Coordinator

Weekend On-Call Coordinator
*** Must provide an updated Resume and an intro video as to why you will be a good fit for this position.

Hours of Work: Friday – 5 pm EST through Monday 8 am EST. (You will need to be able to answer calls during the nighttime as well)

- Respond to calls that come into our Homecare and Healthcare staffing organization during the weekends.
- The candidate will need to have access to a working cell phone with a strong data connection along
with a tablet, and a laptop.
- Must be able to answer calls and address scheduling challenges.
- Cover call-outs or new needs during the weekend.
- Must be able to work independently. Must be able to learn new software.
- The SC must be able to perform responsibilities without micro-management, and being self-initiated is
highly desirable.
- Become familiar with Vermont and New Hampshire geographically and demographically.
- Become familiar with our local weather conditions.
Job Purpose: Staff caregivers, PCAs, LNAs, LPNs, and RNs appropriately to facility clients. Maintain records of
these processes.

1) Caregiver Schedule Assessment:
-Prior to the start of the on-call shift, review the schedule with the designated Service Coordinator, become aware of any potential trouble spots that might arise and assist with scheduling needs.
-Confirm Caregivers’ hours and travel time.
-Perform any and all other functions deemed necessary.

2) In-take and Schedule Coordination:
- Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
- Field new client and Caregiver inquiries over the phone in a knowledgeable manner when scheduling care consultations.
- Contact backup staff when questions arise about clients or Caregivers that require input.
- Contact Caregivers to fill in on assignments that come open until a replacement Caregiver is found.
- Monitor and log into the operating system all client and Caregiver activity, and follow-ups on Caregiver assignments and client service, which might include filling all client shifts following designated office scheduling processes.
- Create a log of the activities performed during each work shift.

3) Client and Caregiver Communication Improvement:
- Communicate client and Caregiver concerns or problems.
- Communicate changes in client shifts to the client(s) and Caregiver(s).
- Check for double bookings on client schedules.
- Confirm client schedules that are sent out monthly.
- Demonstrate open and effective communication with colleagues and Caregivers.
- Ensure TLC Homecare standards are met and upheld.