eCommerce Virtual Assistant Needed For Sales & Customer Service

G’day! We’re looking for an all-around Virtual Assistant that’s a sales demon and wants to join our exciting growing Australian eCommerce store.

We specialise in high ticket outdoor cooking products (anyone around here like pizza?).

We have an exciting balance of 2021 planned, and we want you to be part of it!

We’re a very small, but growing, team who have a fairly healthy amount of humour. So expect to have some fun along the way.

If your English speaking is at a native level then this position is for you.

This position has a wide range of sales and customer service tasks. This means your days will always be different and full of exciting opportunities.

There will be a mix of inbound sales and customer service calls (approx. 10-20) that you’ll be taking per day. These calls will be from either existing customers or warm leads who have a few questions prior to purchasing.

You will be passionate about the chase for the sale. The chase will require you to swot up on your product knowledge, understand the customer and be able to handle their questions and any concerns with ease.

If you are more of the back of house type of person this role isn’t for you.

We have an in house advanced sales call training worth thousands of dollars you will be taught to allow you to close calls with exceptionally high closing rates. But, you need to be comfortable talking casually on the phone to people first.

If you’re goal and growth orientated the position will provide you with skills, training and a vision for the business to strive towards.

We are looking for someone not scared to step up and take the challenge and realise their potential.

We’re based in Sydney, Australia so work hours are 7 am to 3 pm. This means no more graveyard shifts!

Our business is forward-thinking and as such so is the package being offered. The remuneration includes fortnightly payments, overtime pay, bonuses and annual leave.

We have a pay grade structure for promoting and we review regularly (not yearly!). It is in our interest for you to progress so we can promote to the next tier when the requirements are met. This means you can climb the pay grades as fast as you can perform.

If you’re looking for a company that understands company culture and values you, this is the position for you.

Ideally, you’ll be:

Someone who enjoys speaking colloquially and conversationally on the phone with English native speaking people (Fluent in English; C1(Advanced) or C2(Advanced/Mastery) in English Proficiency Test)

A long-term team member who wants to be part of the increasing growth - not just behind the scenes person doing back-end processing.
Someone who has a keen appetite for sales!

Preferably someone with solid working from home experience;

A problem-solver by nature that thrives on challenges

Comfortable with figuring things out independently

Capable of making quick and smart decisions

Enjoy working as part of a team as well as independently

Able to juggle many different tasks

Responsive with team chats and emails

Trustworthy!

We will offer you:

Full-time 40-hour remote work
Australian office hours 9 am - 5 pm Monday to Friday Sydney Australia time (Currently 6 am - 2 pm Phils time)
Overtime pay (1.3% hourly rate)
Fortnightly payouts
Bonuses when reaching KPIs (to be discussed) and
Significant opportunities for growth for the right person

And here’s what we expect from you:

Answer phone calls, emails, and live chats
handle inbound and outbound sales
managing and fulfilling orders with Shopify
Create product listings on Shopify
Back of house administration
Organising shipping and creating shipping
Communicate via email and phone with current suppliers
Future tasks to be determined based on you and other team members’ strengths

Experience working with Australian clients or familiarity with Australian culture and geography is a major ---------- esh graduates are welcome to apply; preferably with a degree in business, marketing, or mass communication.

TO APPLY FOR THIS POSITION (READ BELOW CAREFULLY):

Fill out the application form here:

----------

In the Other Relevant Items Section:

Correct any spelling or grammar (if necessary) and insert the following sentence into the last item of the Google Form named ‘Other Relevant Information?’.

“You’re position sound’s grate. I’ve has been looking at the perfect oportunity such this. I enjoy read and learn new skill.”

Also, upload a photo of a pizza in the form section Upload Any Other Relevant Files Here.

There will be a section in the Google Form asking to submit a video. You may use any video-recording programs and submit the file in a secure link. We suggest recording and submitting with Loom.

Applications sent elsewhere will NOT be considered.

Looking forward to hearing from you! Thank you.