Bilingual Associate

Peak Support, a rapidly growing outsourcing firm serving some of today’s most innovative companies, is seeking exceptional Bilingual Email Support Associates (Spanish/English) from the Philippines to join our growing team.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we now have approximately 400 team members in the Philippines and the U.S. You can review our mission, vision, and core values here: ---------- .

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that nearly 100% of our clients have come from referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable, and inclusive company. You can read our response letter about Black Lives Matter here: ---------- . Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When it’s safe, we get together in person. We host an annual summit that brings together all of our Philippines team members, as well as regional meetups. We believe that building offline relationships is critical to successful online work.

Some requirements for this position:
- Strong verbal and written English skills
- Someone who enjoys working with others on a team
- Experience in a Customer Support environment
- Vast Experience in Email/Chat Support
- Research-oriented and Process-Oriented
- Can work with minimal supervision
- Above Average MS Excel Skills
- Security clearance required

Technical Requirements:
- Good computer setup with Chrome browser
- legitimate Windows 10 OS
- minimum of 8GB RAM
- minimum processor: Intel: i3 7th gen, Intel: i5 4th gen, AMD: A8 - 5000 series and higher, AMD Ryzen 3 series - 2200 G and higher
- Stable high-speed wired internet connection (at least 10-20Mbps)
- Install a centralized device management software (company provided) to your computer for account security purposes
- A stable power supply in your area
- Noise cancellation headset
- Skype account