Experienced Amazon Refunds Manager

We are looking for an experienced Amazon Refunds Manager. This person MUST KNOW HOW to pull all required reports from Amazon Seller Account going back 18 months and KNOWS THE PROCESS how to get reimbursed in full.

What types of cases will the Amazon Refunds manager be responsible for?

1. Reconciliation of all transactions per item, including the amount received, orders, returns, reimbursements, and removals against the actual stock.
2. Items destroyed by Amazon without our request or permission.
3. Orders that were returned after 30 days for which Amazon didn’t give us the 20% restocking fee (due based on their policy).
4. Customers received a larger refund than what they paid originally and we are being charged for it.
5. The customer received a refund but we have not been credited back the amount and the refund is past 45 days.
6. Inbound items damaged by a shipper or not received and older than 30 days.
7. Orders for which the weight fee or dimensional fee has been overcharged.
8. Orders for which the commission fee has been overcharged.
9. Items lost or damaged in Amazon’s warehouse have not been reimbursed.
10. Replacement sent to the customer and the original never sent back after 45 days.
11. Amazon claims to have reimbursed a return but it has not been reimbursed.
12. Amazon claims to have placed an item back into our inventory but it has not been replaced.
13. Stock deducted after the shipment was closed.
14. The wrong item returned and scanned into our inventory.
---------- argeback not refunded.
16. Returns damaged by carrier or Amazon.
---------- ventory not received from the removal order.
18. Amazon reimbursed but not for the full quantity that should have been reimbursed.
19. Amazon did not reimburse the total amount it should have reimbursed based on the original order.

Our Amazon Refunds Manager possesses strong organizational and analytical skills, shows great attention to detail, self-motivated, and only aimed to succeed.

Requirements,

- Excellent English (written and spoken)
- Must be available to work full-time
- Must have a high success record of reimbursement cases (>90%)
- Must be comfortable talking with seller support/captive team by phone if required
- Comfortable working with Excel sheets, Google Sheets, or any other software to keep track of all cases and reimbursed amounts

One last thing… To work at Royal Therapy you need to be talented and a great human being. This is an incredible work environment because of the character of the people who work here. We’re looking for new team members who are going to positively contribute to our company culture on a daily basis. This is the kind of place where we expect you to bring your best self to work and bring out the best in those around you. If you’re our kind of person, we look forward to hearing from you!