Web Administrator VA

An Australian online investor communications specialist that is a leading provider of investor-focused websites and online communication tools specialist for ASX listed companies is looking for a talented Virtual Assistant to join our close-knit team across the Philippines and Australia. This is a permanent full-time position (40 hours/week), do not apply if you can’t work full-time.

If you're looking for that great next opportunity, send in your CV with a portfolio showcasing your work, and a cover letter. Only these submissions, with extensive proof of works will be looked at and considered favorably. Salary is considered on case by case basis, discussed with the right candidate. Please note that there will be some tests conducted in this hiring process.


Responsibilities
This job role involves the following responsibilities but not limited to:
Monitor support request emails and tasks and coordinate with the appropriate team members accordingly
Manage client support requests from start to finish
Perform client website updates using the IRM Content Management System – HQi
Onboarding new clients - updating their information in SugarCRM
Maintaining/updating client lists and information in SugarCRM
Carry out client website audits/health checks/SEO reports/GA report
Send out requested information to clients
Reviewing content documents and websites as necessary
Preparing quotes, proposals, billing and invoices
Raise system bugs and defects to Senior Developer
Attend management/development WIP meetings
Update knowledge base articles and Help Center documents

Requirements
Ideally, you should have:
Knowledge on using CRM especially SugarCRM
Background knowledge in SEO and Google Analytics
Basic Front-end Development knowledge (HTML and CSS)
Excellent written and oral communication skills (English)
Time management skills; ability to handle multiple tasks/ projects
Highly organized and detail-oriented
Excellent customer service and support skills

Basic Requirements
Excellent working PC/Laptop
Reliable wired internet connection (Speed should be at least 10Mbps for download and 5Mbps for upload)
Quiet work environment

Benefits
Competitive salary.
13th-month pay in December.
Holiday on New South Wales, Australia public holidays.
A team culture that values its employees.