Software Automation Officer

Agricycle Global
Agricycle closes the gap between smallholders in developing economies and global markets by democratizing access to the agricultural value chain through our distributed network and portfolio of upcycled ingredients. Agricycle is a for-profit benefit corporation and startup, meaning we operate in a fast-moving environment to disrupt the status quo and create social, economic and environmental impact.

Overview: Software Automation Officer (FT)
As our Software Automation Officer, you will report to the Chief Executive Officer and Director of Sales and have the flexibility to work remote. You will support the growth of our business by rolling out automation platforms and software to improve the efficiency of the organization. You will provide onboarding and technical support to the team. You will ensure that all technical aspects are functioning optimally and all tea ---------- mbers are effectively using the platforms and software. You will regularly multitask multiple responsibilities and be incredibly tech-savvy in order to help the team maintain a high level of productivity.


Responsibilities:
Review the software rollout plan and be the Subject Matter Expert (SME) for all platforms.
Create a training program with how-to guides and materials to support software onboarding.
Provide technical assistance with software and applications.
Perform software installations, configurations and updates as needed for tea ---------- mbers.
Resolve technical issues for tea ---------- mbers via phone or electronically.
Train field officers on digital literacy; create and maintain tips and tricks solutions to technical issues.
Create an organized management system for files on Google Drive, DocSend, and Dropbox.
Accomplish all other reasonable responsibilities provided by supervising tea ---------- mbers.

Ideal candidates are:
Highly creative with a hunger for innovation and are natural born problem solvers.
Motivated by a passion to make the world a better place and love to take on ---------- rvant leaders who help to build the team and take on whatever role is necessary.
Eager to learn and thrive in the fast-paced “fail fast, fail often” startup culture we embody.
Collaborative in a highly diverse and global team and can work independently when remote.
Critical and strategic thinkers with strong decision-making skills.
Empathetic and patient, knowing no task is below them.
Strong team players, knowing teamwork is necessary and that each role supports the other.

Requirements:
Minimum of 2 years of previous employment (not necessarily continuous) in office settings or education at a University.
High school diploma or GED; further education including non-degree certificates, an Associate’s degree or progress toward a Bachelor’s degree is preferred.
Excellent working knowledge of computer applications and cloud-based software.
Excellent internet connection and stability.
Strong troubleshooting and critical thinking skills.
Excellent relationship building and English communication skills (written, oral and digital).
Demonstrated compassion and empathy, strong work ethic and unimpeachable integrity.
Readiness and ability to regularly perform under pressure and within short ---------- sire to be proactive and support other tea ---------- mbers by reducing their workload.