Customer Advocate - Restaurant Applications

Full-Time - Paid Position - Native/Advance English Required


WHO WE ARE: An online platform that gives nonprofit groups a simple way to coordinate fundraising events at local restaurants in the US. We're looking to bring on talented and reliable team members to support our growth--and help you achieve your professional goals in the process!

WHO YOU ARE: Detail-oriented, self-motivated fluent English speaker with a desire to do a little bit of everything--some external support, some internal administration--who is not afraid to speak up when you see a process that can be improved!

ROLE OVERVIEW: 1) Interact with our two distinct customer bases via our email platform and help them solve a wide range of problems while providing friendly, accurate, quality service. 2) As-needed administrative processes related to restaurant onboarding. This is remote work as part of a customer service team that gives you plenty of support during your learning process.

Please include the keyword “Pinocchio” at the top of your application to prove that you read this entire description and are attentive to details.

REQUIREMENTS:
-Have own computer and a minimum of 3mbps internet connection
-Advanced/Native English speaker
-Excellent communication skills (English - written)
-Excellent critical thinking, problem solving, and decision making skills
-Excellent attention to detail
-Available to work night shift 40hrs/week: 9:00pm to 5:30am
-Know how to use Google Hangouts, Microsoft Office & Excel
-Ability to deliver and work with deadlines
-At least 1 year experience with Customer Service in English
-College-level education
-Preferred: Experience with Zendesk Support platform

IMPORTANT NOTE: Please include the keyword “Easter Island” at the top of your application to prove that you read this entire description and are attentive to details.