Customer Service / Dispatcher / VA

I have a Mobile Car Detailing company and am looking to hire an agent that can speak perfect English to answer calls, set appointments, schedule appointments for our detailers, and record data entry information. This is a full time position that is 5 days a week and 8 hour days.

I am looking for someone with a strong background in customer service, working with excel, Wix Calendar for booking appointments, and is great with computers. MUST HAVE AN AREA THAT IS FREE FROM OTHER NOISES IN THE BACKGROUND DURING OFFICE HOURS, AND MUST BE IN FRONT OF THE COMPUTER DURING THE SHIFT.

The starting pay will be $500 a month and it will increase $100 every 3 months to max out at $800 a month.

Daily Duties for customer service and dispatching

- Taking Phone Calls, texts, and emails
- Scheduling Detailers
- Managing Booking Calendar in Wix and the website to control availability and avoid double booking
- Managing Appointment Calendar in Square
- Checking the status of appointments when requested
- Taking Payments or tracking payments
- Giving Refunds
- Contacting customers to advise them the status of their detailer if they will be late
- Rescheduling customers
- Tracking how payments were made when paid in person and reporting it in Square Appointments


VA Daily Duties

- Creating spreadsheets for data mining tasks
- Contacting business for opprotunities
- Organization and assistance on needed tasks
- Emailing prospective customers