Virtual Assistant /

Full Job Description

This position is for a part-time, independent contractor with the opportunity of steady work for the right person. Please read through to the end in order to apply.

**Applications will be reviewed as received. Please follow the application instructions posted at the bottom of this job description. If anything is missing, the application will not be reviewed.***

CULTURE

WholeLife Schooling is a home-education full service company that is dedicated to the success of our clients and our staff. When you are your best our company is the best.

JOB DESCRIPTION

Freedom Embodied Academy seeks to hire a Technical Virtual Assistant with at least 3 years of experience working online to directly support Founder / CEO Najmah Muhammad. The Virtual Assistant will assist with our online launches as well as working in client care, admin and back-end operations/systems.

HOURS

This position will be 20+ hours per month with additional hours leading up to events and online launches. We want someone who desires to grow with us and is eager to take on more responsibility quickly! ** THIS POSITION HAS THE POTENTIAL TO BECOME PERMANENT FULL-TIME**

JOB RESPONSIBILITIES:

SYSTEMS

* Set up landing pages, opt in pages, thank you pages, checkout pages and All Access pages for launches

* Create and monitor email campaigns and broadcasts

* Create affiliate tracking systems for launches

* Integrate various platforms to create efficiencies and automations

* Help coordinate and manage all the administrative details of online events

* Work with ads team to add pixels to relevant pages and monitor progress on campaigns through Infusionsoft

* Take notes during team calls and organize action items into Basecamp and assign to the appropriate party with deadlines

* Stay on top of team deadlines and communicate with team members regularly to keep operations and launches running smoothly

* Create SOPS for each new system or procedure created and document in Basecamp

ADMIN/CUSTOMER SERVICE

* Provide client care support via email or phone when necessary to current clients

*Set up and manage email reminder and replay campaigns in Infusionsoft for client calls and upload replays of calls to Client Portal

* Provide live webinar and FB Challenge support including interacting with attendees, answering chat questions, providing links, sharing PowerPoint Slides, Managing Panelists, etc

* Correspond with affiliate partners, guest speakers, and manage outreach to coordinate speaking engagements

* Assist with uploading and optimizing weekly Youtube videos

* Other tasks as assigned

SOCIAL MEDIA

* Assist with the monitoring and management of all FB Groups, including:

- Creating and post weekly welcome messages for new FB Group members

- Supporting with the set up, monitoring and management of FB Groups during online launches including creating and posting daily announcements, setting up and managing the "guides," uploading files, creating and managing FB Events, downloading and transferring FB Videos to Vimeo and embedding videos in All Access Page

* Create, manage and monitor Eventbrite and Meetup events during online launches

THE RIGHT PERSON...

* Works in a North American time zone

* Has experience in the Coaching or Personal Development industries

* Loves technology, systems, organization and processes

* Is passionate about taking care of clients. You have proven success in providing an excellent customer experience

* Meets deadlines/goals, and re-negotiates effectively when commitments can’t be kept

* Demonstrates a high level of accountability and impeccable work ethic

* Has excellent oral and written English communications skill

* Sets clear expectations, delegates effectively, and forms solid agreements

* Is highly dependable and doesn’t let anything slip through the cracks

* Thinks proactively, providing valuable insight and experience that makes launches and day to day operations more efficient and effective

* Must be confident and a “go getter” who does not wait for things to happen, but makes them happen

* Has the proven ability to work independently

* Is capable of working with internal and external team members

* Has the proven ability to work under strict deadlines

* Is able to think “ahead of the game”

* Has excellent prioritization skills

* Is excellent at making sure things do not fall through the cracks / Able to close loops

* Has excellent attention to detail and follow-through skills

* Is organized, follows systems, and creates new systems where necessary

* Uses good time management resources

* Handles miscommunications and issues in a professional and direct manner

* Must be honest, authentic, candid, and forthcoming

* Takes ownership of issues and resolves situations when a problem arises

* Utilizes a problem-solving and “I’ll get it done” attitude

REQUIRED TECHNOLOGY SKILLS:

* Must have a computer and high speed internet access!

* Highly Proficient in Infusionsoft, Wordpress (light coding preferred) and Zapier

* Google Drive Suite: Gmail, Calendar, Docs, Sheets, Forms

* Zoom Video Conferencing

* Dropbox File Sharing

* Wishlist or other membership site experience

* Project Management System experience (Basecamp preferred)

* PowerPoint/Google Slides proficient

* Facebook Groups, Events, Lives, Stories and Posts

* Youtube

IDEAL SOFT SKILLS:

* Open to personal development

* Emotionally mature

* Relaxed and lighthearted when things go wrong

* Utmost confidentiality

* Able to handle high stress environments

* Willingness to do whatever it takes

* Willing to travel for company events (if needed)

CULTURAL BEHAVIORS:

* Self-motivated and strong self-starter; pro-actively takes initiative

* Detail focus and extremely high levels of organization

* Upbeat, positive attitude; sunny disposition

* Resilience and fortitude under pressure

* Service orientation--instinctively inclined to go the extra mile to help others

* Naturally sees the greatness in others and supports them in bringing out their talents to contribute to project goals

* High transparency and open information sharing across all roles and functions

* Strong team playing, coordination, and collaboration

* Models adaptability and the ability to solve problems quickly

* Strong people skills, demonstrated by actively cultivating resilient and productive working relationships with mutual high regard and trust

* Excellent communication and interpersonal skills

APPLY NOW

Please send us your resume with answers to the 5 questions below in a cover letter that starts out with the words: “I am your next Virtual Assistant!”

1) Why you feel called to be a part of our team and mission.

2) Why you think you'd be great for this position.

3) Your favorite job you've ever had and what you loved about it.

4) Your least favorite job you've ever had and what you didn't like about it.

5) Any specific training or skill sets you have that you think would be extra valuable in this position

** SEND YOUR RESUME, CONTACT INFORMATION, AND QUESTION ANSWERS TO ----------

Job Types: Part-time, Contract

Pay: $2.00 per hour

Education:

Associate (Required)
Experience:

virtual assistance: 3 years
wordpress: 2 years (Required)
CRM software: 1 year (Required)
Customer relationship management: 2 years (Preferred)
Work Location:

Fully Remote