Agency Project/Operations Manager

Wayfinder Agency is a digital, direct-response advertising agency that is looking for an experienced Agency Operations Manager to join our team. Our clients are primarily advertising on Facebook, Instagram, Google, and YouTube and are in need of support from us.

This is a dynamic role for an entrepreneurial minded, solutions oriented, innovative individual who thrives on making things run efficiently.

Reporting directly to the President/Founder, you will assist the team with making sure they have everything they need to succeed in their roles. You will also be the agency ‘control tower’, responsible for making sure projects are completed on time and on budget while ensuring our usual level of excellent quality and client satisfaction.

If you have expertly managed accounts, projects and clients and can juggle multiple balls while keeping an eye on the big picture, all with a calm approach then please apply!

What you’ll do:
- Manage agency’s Project Management system, and staff workflow for clients
- Communicate with the team and liaise with clients to keep work flowing
- Set up scalable, efficient processes and systems to better manage workflow and communications
- Prepare project proposals, estimates, contracts and scope of work documents
- Vendor co-ordination and management including freelance designers, copywriters, videographers, web developers.

Required skills and experience:
- 1-2 years of marketing project management experience, preferably an agency setting
- Intermediate knowledge of digital advertising KPIs and high-level strategy
- A basic understanding of design principles and video production
- Ability to write compelling creative briefs
- Strong written and verbal English communication skills
- A keen eye for detail and ability to proofread
- A passion for project management, and a track record of establishing successful workflows and processes
- A strong work ethic, motivated, flexible and enthusiastic
- A good sense of humour and enjoy having fun!