Customer Service for Airbnb business

We are looking to hire a great customer service freelance agent that can answer all inquiries and issues for our short term rental business (Airbnb, ---------- , VRBO) and communicate with us to help solve issues or scheduling. We currently receive approximately 15 inquiries a day so it is very sporadical through out the day.

Requirements:
1. Excellent English reading and writing skills. You should be able to read, write and talk English fluently, quickly and have a decent American accent.
2. Be on call for any incoming inquiries from 8:30am EST - 10:30pm EST. Almost all communication with our guests is through the platforms messaging system but there is also every once in a while a need to speak with the customer on the phone.
3. Be very responsive and attentive to inquiries and to us which means be available to answer any inquiry within 5 minutes. This job can be done with a smart phone.
4. Have a great customer orientated attitude. We want our guests happy!

This job does not require you to be dedicated only to us but it does require you to have us as a priority when an inquiry comes in or if we need you, and to answer immediately during the work hours.

If you are interested in this job please reply with the title: "VACAY CUSTOMER SERVICE" and answer the following questions:
1. How many years experience do you have in customer service?
2. Do you have a solid internet connection and cell phone plan?
3. Are you tech savvy and feel comfortable using the different apps on your smartphone?