Be a call center agent in your own home! (Stable Lifetime career position)

We are a US based company looking for a full-time, home
based customer, and phone support agent to work with our operations
Department.

We are not just looking for someone to answer our phones and fill a position. This is a stable lifetime career position where you will be working with the CEO. As our business grows, we envision you having the opportunity to manage your own team in our operations department. This is an important position with massive growth and pay raise opportunities in the future.

Please DO NOT apply if. . .

You are looking for something part-time!
You already have a job you like (Part time or Full Time)
***You don’t write excellent A+ English!***
You are looking for free-lance work!
***You don’t speak excellent A+ English!***
You only want a few months of full time work!
You don’t have a smartphone.

Please apply if. . .

You are looking for a stable, lifetime career position.
You can follow directions well.
You are loyal and honest!
You are committed and eager to learn!
You have basic computer skills.
You personally own a computer.
***You have call center or phone support experience.****
You have a reliable and fast internet connection.
***You write excellent A+ English! (10/10)***
***You speak excellent A+ English! (10/10)***

Your application will not be considered if. . .

You are not fluent in English (Both writing and speaking).
English is the single most important skill we are looking for!

As you review the description, we welcome any questions you may have about the position or our team. This life-time career position will start at 5-10 hours/week and gradually increase to full time as we train you in the specifics and details of our business. All possibilities for raises will be based on work performance.

We have just TWO (2) Skilled requirements
***English Writing Skills***
***English Speaking Skills***

We can train you on everything else.

Your daily responsibilities would include:
1. Send a daily report.
2. Manages inbound and outbound calls.
3. Respond to customer questions via email and live
chat.
4. Follow communication “scripts” when handling
different topics.
5. Identify customers’ needs, clarify information,
research every issue and provide solutions and/or
Alternatives.

We are invested in your success. You’ll go really far if
you’re
A fast learner
A great communicator
Calm and collected under pressure

Newbies are welcome but you do need to have excellent
English skills. It’s also important that you know how to use
the applications we listed below. You don’t need to be an
expert in all of them, but you need to be at least familiar
with most of them.
Web research using search engines like Google, IE,
Bing, etc
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Gmail and other email applications
Google Docs
Google Sheets
Google Slides
Google Calendar
Communications apps like ---------- , WhatsApp,
Telegram, Slack, Hangouts, FB messenger, etc
Project management software (Basecamp, Trello,
Asana, Evernote, Google Docs)
Time management or time tracking software
(TimeProof, Time Doctor, Tmetric, Toggle)

We’re looking for someone who can grow with us and rise
from the ranks. If you have the following skills, this can help
you. . .
Any experience in sales or call center positions.

Key Characteristics Needed to be Successful
Skills are something that can be learned and perfected over time. This job is not for a highly skilled professional. The only skill requirement we have is that you have excellent 10/10 english grammar, writing, and speaking skills.

Besides that, there are 6 characteristics we are looking for in a candidate. .

Integrity
Commitment
Desire to learn
Fun Loving / happy
Competent
Empathetic

Integrity just means that you are upfront and honest about mistakes, deadlines and that you ask for help when we need it. We are all human after all and we want to help you succeed!

We are looking for someone interested in a lifelong career position with the expectation that this will become full time. If you are looking for just a few months of work this job is not for you.

We want people open to learning new skills and taking on new projects so that you grow with our growing business over time. If you are not excited about improving your skills and going outside the tasks listed above; this is not for you.

We also want someone fun loving, happy, and empathetic to address customers and greet them over the phone. We are in the business of fun and we need you to be a fun loving person!

This is a full-time position (40 hours/week)
May - August Work hours are Wednesday - Monday (2 hrs/Sunday) 8am to 5pm Pacific Standard Time (12AM --9AM Manila Time)
September - April work hours are Monday - Friday with flexible day time hours.
You’ll qualify for 3 vacation leaves and 3 sick leaves after the 6 month probation period. We honor most Filipino holidays except for All Saints and All Souls Day

Salary
Starting at P20,000/month or $400/month for full-time work (40 hours a week) with substantial room for raises and increased benefits. The quicker you learn the skills and show competence, the faster we can give you a raise. We want to pay you extremely well.

Once you complete your first 6 month probation, you will get:
13th month
Bonuses, raises, and or Commissions based on work ---------- reer potential
You’ll be working with the CEO. As our business grows, we envision you having the opportunity to manage your own team in our operations department. This is an important position with massive growth and pay raise opportunities for your future. This is a stable lifetime career position for those that make it past our first and second 6 month probation periods.

If you have read the entire job post and think you qualify, then do THREE (3) things. . .

FIRST, make a video on youtube introducing yourself to me and telling me why you are a great fit for this position. Talk about the 6 characteristics we are looking for above, your experience, and go over the job post with me. Just make it with your phone or any application you have on your computer. There is no right or wrong way to do this. I just want to see you talk and hear your voice. Then mark the video as unlisted and share the link with me when you apply so I can watch it. (You can also use any other method or platform to share your video with me. I just need a link in your application to watch it.)

SECOND, write in English why you are a good fit for this position. Write about the SIX (6) characteristics we are looking for above. Let me know why I should hire you. Include anything you think is relevant.

THIRD, add any references, resume, work experience, and a link to your onlinejobs.ph account.

Put it all in one response and one application. Put “I want to be a call center agent” in the subject heading.

If you do not follow these instructions perfectly, don't expect to hear back from me.

Thanks for your time,
Donny

P.S. I will be accepting applications until May 15th. On May 18th I will start the interview process and you will hear back from me. Please be patient up until that time.