Full-Time Receptionist Rockstar for an E-Commerce Company

Well, hello there!

We're so glad that you've come across this ad, as it may be the start of a beautiful [work] relationship!

Does this sound like you:

- Do you have an interest in cycling and green technology and ways that can get more people more active and healthy?

- Do you truly enjoy interacting with people and believe that the right interaction with a customer or a vendor can make a world of difference?

- Do you want to be a part of a small, close knit start up team where your contributions are valued, appreciated and make a real impact?

If the answer is yes, then by all means - keep reading!.

=== Who We Are ===

We are EVELO (www.evelo.com), a New York-based electric bicycle company that is focused on developing ways to make cycling more accessible to a wider range of the population by removing barriers that keep people from cycling in the first place (hills, age, fitness levels or even arriving to work sweaty).

We are fanatically focused on delivering a wonderful customer experience to everybody who comes in touch with our company, as we believe that a friendly, personal and emphatic customer service is really what makes the customers happy and companies achieve greatness.

We are growing quickly and so we are looking to find a new Receptionist to help us properly direct all inbound calls.

=== What's The Job? ===

It's simple!

You will be the first line of response on all inbound phone calls.

Once you identify what the issue is, you'd need to take down the caller's information, check to see what Customer Service Manager is available at that particular time, and transfer the call to them.

This position includes (but not limited to):

- Accepting all inbound phone calls and routing them appropriately.

- Helping prepare several weekly and monthly reports for our team.

- Assisting with other tasks, as they may come up.

=== The Logistics: ===

Hours: Ideally, we're looking for somebody that can do 9am to 7pm EST (10 hours/day, 5 days a week).

If you're not able to do 10 hours a day but think that you're the perfect candidate, still go ahead and apply! All will be considered.

Compensation: Negotiable. Generally at or above market rate with 2 raises per year.

=== Are You Interested? ===

Wonderful! If you've made it this far, we'd love to hear from you. To apply, please submit your resume and cover letter and answer the following questions:

1. What do you think about electric bicycles? If this is the first time you hear about them, do a quick Google search or visit our website for more info.

2. Why do you want this position?

3. What has been some of the best examples of customer service that you've experienced (or heard about)?

4. What do you think companies should do to deliver better customer service and where do they fall short?

5. What schedule would work best for you?

6. Anything else about you that we should know about?

Thank you and we really look forward to hearing from you!