Virtual Assistant - Shopify Experience

Virtual / Admin Assistant Role: Only Curls

Only Curls is a DTC ecommerce haircare brand. We are a small London based company that are passionate about curly hair and have created some amazing products that suit curls of all types. We’re a small family run business and our London based team offer a dedicated, personal service to all our customers.

We are a small family run team who are all working from home and have identified the need for a skilled virtual assistant to help manage various day to day tasks both for the team in general, but also for individual team ---------- particular, we would like to bring on an experienced virtual assistant & co-ordinator, that is able to manage tasks on a daily and weekly basis in a structured manner, ensuring that nothing falls through the cracks. There would be a wide variety of tasks, but some examples include:

Reporting
- Create and share daily / weekly / monthly excel (or google sheets) spreadsheet reports - with data from various sources (shopify / post purchase surveys / customer reviews)
- Email team on a recurring basis with specific requests
- Follow up with team members and other stakeholders on specific projects
- Update google sheets from various data sources in a structured manner

Team Documents and Folders
- Set up and maintenance of a clean and organised team shared folder structure
- Organise and name photographs, GIFS, product images and video files into systematic folders

Inventory Management
- Compile weekly inventory reports
- Examples would include creating detailed regular reports of product inventory - keeping track of any updates to SKU’s, barcodes, stock levels etc.
- Work in conjunction with our fulfillment centre - and where required make amendments to orders that are in backlog.
- Organise wholesale reports - including price lists, salon and stockists.

Customer Feedback
- Consolidate customer feedback and post purchase surveys into digestible formats - highlighting relevant key information / topics / most common questions
- Monitor and summarise customer testimonials - maintaining a ‘swipe file’ of the best customer reviews and feedback

Skills required:
- Motivated with a positive, can-do attitude
- Eager to learn and take ownership of duties and responsibilities
- English: Good email communication skills in English are required.
- Excellent communicator who works well with others.
- Efficient and well organised
- Able to work with a remote team (from home), communicating via slack / zoom / google meets
- Fast typer and good with technology
- Able to work nights and weekends in the UK timezone.
- A strong understanding of Shopify, ecommerce, inventory management and SEO.
- Reliability (above all): We need to be able to rely on you that the task will get done on time each time.
- Project Management: Ability to follow up with people in a timely fashion and communicating delays
- Structured mindset: Ensure folders and documents are saved in a logical fashion and naming conventions are adhered to
- Good excel / google sheets skills: Creation of recurring reports from various data sources
- Close communication with team members on slack / email

Bonus Skills:
- Retail experience and customer service facing background
- SEO skills - knowledge of google PPC / adwords
- An eye for detail

More on Only Curls:
Since our launch in 2017, OC has fulfilled more than 80,000 orders and is scaling rapidly. Our product range is growing, and we are launching new products every few weeks. We’re a small family run business based in London.

How to apply: No exceptions - in order to apply please provide the following:

Start your application with “Hi Only Curls, I’m the all star Shopify Virtual Assistant that you’re looking for”
Write a COVER LETTER addressing the following questions:

Why do you think you’d be an amazing addition to our team?
Describe why you’re a consistent high-achiever.
What past project have you had that is most like this role? Give SPECIFIC examples of past achievements and/or accolades.
Which of the required job skills do you feel you are strongest at?
What is your biggest accomplishment?
What do you do for fun?

Create ONE document (word or pdf) that contains both your customer cover letter and your resume. Cover letter first, resume second. Submit your application by email to ----------