Social Media Manager

The ideal candidate should respond to customer queries via our social media accounts (IG, FB, Twitter and ---------- ) in a timely manner. The goal is to ensure that all customers queries, and concerns are resolved.

Roles and Responsibility:

- Moderate social media comments on Instagram, Youtube, Twitter and Facebook
- Responds and resolved customer concerns in a timely manner
- Provide correct and adequate resolution based on our Company’s policy without compromising Customer Satisfaction
- Suggest solutions for continuous improvements
- Personalized approach through messages and comments
- Deliver outstanding customer service to our value customers by providing best solution to maintain relationship.

Key Skills:

- Experience in Shopify and Amazon
- Experience with Instagram, Facebook, Twitter and ----------
- Great Customer Service skills
- Ability to work under pressure
- Experience with Google Docs and Sheet
- Good researching skills
- Team- Player

To apply for the job:

In order to apply for this position, please fill out the application below and submit. We will contact the successful applicants for a second and final interview:

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Note: Only the applicants that will submit the form above will be considered for the position.