Operations Manager - Digital Agency

We are looking for an experienced Operations Manager to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

Responsibilities

Document and refine standard operating procedures (SOPs)
Monitor incoming work requests, set up tasks in project management tool, and direct tasks to appropriate team members.
Recruit and oversee talent
Triage incoming support requests by order of priority and deadline

Qualifications
At least 3 years experience in a similar role.
Strong background and work experience in with Digital Marketing Field (i.e. Email Campaigns, Content Generation, etc)
Excellent computer skills and proficient in GSuite - Docs & Sheets & Slack
Excellent communication skills both verbal and written
Knowledge and experience in organizational effectiveness and operations management implementing best practices.
Budget development and oversight experience
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excels at operating in a fast pace, community environment
Excellent people manager, open to direction
Collaborative work style and commitment to get the job done
Ability to challenge and debate issues of importance to the organization.
Ability to look at situations from several points of view
Persuasive with details and facts
Delegate responsibilities effectively
High comfort level working in a diverse environment