Quality Assurance / Quality Control - BPO

WORK REMOTELY: YES - Must have experience working in a remote job setting
WORK HOURS & SCHEDULE: Monday - Friday; 8AM – 5:30PM CST
WORK DURATION: Full Time
RATE & SALARY RANGE: $450/Month + $50 internet allowance ~ PAID WEEKLY!!

*****HOW TO APPLY: Interested and Qualified Candidates may apply by sending the following requirements:*****

- Updated resume
- Screenshot of your internet speed (use speedtest.net)
-Screenshot of your computer/laptop specs
- 60 second Self Introductory Voice Recording- use vocaroo and provide us the link

DESCRIPTION AND INFORMATION: We are looking for efficient, dedicated loyal individuals that can contribute to our goal of being the best in class for a healthcare waste disposal company in the United States.

Job Responsibilities:
-Performs monitors of calls and email responses.
-Participates in customer and client listening programs to identify customer needs and expectations
-Coordinates and facilitates call calibration sessions for call center staff.
-Provides feedback to call center team leaders and managers.
-Perform other duties as assigned.

Qualifications:
-Candidate must be a graduate of any four-year course / equivalent.
-Have at least 1-2 years’ experience in Quality Assurance
-Ability to multitask and successfully operate in a fast paced, team environment
-Must adapt well to change and successfully set and adjust priorities as needed
-Must be proficient with Microsoft Office (intermediate Word, basic Excel)
-Fast, stable internet at least 15 MBPS upwards
-Noise cancelling headset; quiet background