Automations Specialist

As an Account Coordinator reporting to the Online Business Manager, you have the opportunity to drive the email marketing metrics through various campaigns. You will act as the first point of contact providing a world-class customer service experience. That interaction begins with onboarding and steering the clients to the proper next steps in order to exponentially increase revenue. This position will manage multiple accounts and must manage varying projects effectively. The Account Coordinator position is a contract to permanent role.

You have the Opportunity to:
Serve as the initial point of contact during onboarding and manage the customer journey with excellence
Deliver top tier customer service and support across all areas and customer reported issues
Track multiple accounts on a variety of metrics to ensure they are progressing through the appropriate stages
Coordinate deliverables with various internal departments
Work with internal departments to create automated processes

We are looking for People who:
Relevant experience in Klayvio, email marketing campaigns, project management, and/or client relationship management
Have a clear, professional, friendly and informative communication style
Enjoy creative problem solving and enjoying new challenges
Proven ability to multi-task
Self-directed learner and highly motivated to succeed
Ability to work collaboratively in a team environment
Thrive in a dynamic & collaborative startup environment; comfortable with ambiguity
Adapt quickly to changing priorities and evolving customer needs
Have a related education background (Bachelor's degree preferred)
Have a passion for the fashion & beauty industries