Inside Sales Rep

Join a rapidly growing startup backed by investors & execs from companies like Slack, Salesforce, Dropbox, Facebook, Twitter, and more.

We are looking for a customer onboarding specialist who will help onboard, educate, train, and set up customers for success on our platform.

Responsibilities:

Know every feature and function of the Fireflies product inside out
Perform 1:1 onboarding/product demos with our customers
Level up how customers use Fireflies and upsell
Build longer term customer relationships
Experiment with new onboarding flows to accelerate growth
Identify and report issues with the customer experience
Provide step by step guidance e first time user experience
Scale sales to many thousands of paying customers

Experience:

4+ years experience in a high-velocity customer-facing role, like onboarding, implementation, sales, or customer success
Ideal past experience includes overseeing/managing SDRs
Worked with SMBs adopt products across their entire team
Communication: You can clearly explain complex topics over video calls and in writing. Must be very fluent in english and have understanding of Saas terminology
Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care.
Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
Goal Oriented: You are excited for new challenges and work to achieve inspiring goals.
Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions.
Location: Remote This role is open to folks from anywhere across the globe. You will be expected to work/engage with customers on the PST timezone.