Customer Success Executive

### **OVERVIEW - BOOST COMMERCE**

- We're Boost Commerce, a global team of eCommerce experts who are driven by our clients' success. Whether if it's setting up and optimizing Shopify stores, customizing themes, or providing consultation and white label services, we'll get it done professionally.
- We remove the technical headaches of running an online store so that owners can focus on growing their business, increasing conversion rates, and making more sales.
- Located in over 5 countries and working with customers from more than 100 countries, we're a remote team first. This culture allows us to invest in the best people without being limited by geography.
- We give you the freedom to get your job done from wherever makes you the happiest and most productive. Aside from our remote culture, we also regularly have online/offline meetups to connect everyone and make sure you get the necessary support you need to complete your work.
- If you're responsible, talented, and would love to work anywhere on this lovely, blue planet (and not a boring cubicle), come join our team and let the journey begin!

### KEY RESPONSIBILITIES

- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Work with the customers to make sure they can get the most value from the product.
- Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
- Communicate with customers through various channels like email, chat or call.
- Work closely with agencies to help their clients to install our app, answer their questions or gather requirement then collaborate with the technical team to implement.
- Provide customer’s feedback on the app usage.
- Ensure customer satisfaction and provide professional customer support.
- Be the main point when dealing with bad reviews or urgent issues.
- Support technical team to explain complicated issue to customer.

### BASIC QUALIFICATIONS

- At least 1+ years customer success experience in a software product company.
- Good English skills.
- Strong communication (verbal and written) and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- Customer orientation and ability to adapt/respond to different types of characters.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Pay attention to every detail/aspect of the work.

### PREFERRED QUALIFICATIONS

- IELTS > 6.
- Can use one of the following languages besides English: German, French or Japanese.

### BENEFITS

- Day-off: 14 days/year and Philipines holidays.
- Salary review every 6 months
- Salary for the 13th month
- Year-end Bonus base on your proficiency
- Local healthcare plan
- Free online learning. Reimbursement for selected online courses.
- 100% remote culture. Live and work from wherever you feel happiest.

### **JOB TYPE**

- Full-time

### **WORKING TIME**

- From Monday to Friday with working time night-shift 4:00 pm to 1:00 am (take turns on Saturday)

### **CONTACT US**

- Email: ----------