Customer Service & Social Media Manager

You will be doing a variety of tasks, almost all of which I will create tutorials for you, to ensure the tasks are completed to our satisfaction.

Your top tasks on a daily basis will be to:

• Respond to customer emails through Gmail.

• Respond to customer messages through Facebook and Instagram.

• Manage our Facebook and Instagram comments. This includes replying to customers, as well as hiding negative comments.

• Finding and setting up collaborations with Instagram Influencers, that you see fit for our brand.

A successful candidate must have:

• Experience with Shopify.

• Experience in customer service.

• Experience with Facebook & Instagram.

Pay:
TBD, this will depend on your level of skill, in comparison to our other candidates.

We are looking for a full time employee.

To apply for the job:

1. Send me a message with 3-4 sentences on why you would like this position, and what you feel you can bring to our successful and fast-growing e-commerce brand.

2. Under that put the following:

• What you would reply to this common customer service query:
“Hi, I still haven’t received my order tell me when it is coming now”

3. Visit our website, ---------- and list our top three competitors in the UK.


Make sure to follow all the steps above. This is a great job opportunity in a fast-growing brand, with the ability to get bonuses and raises.

I will only look at applicants that really want the job. Those who I shortlist, will be submitted for a formal interview, over Skype Video.

Please do not write more than what I have asked above, if you do then your application will be ignored.

I’m looking forward to working with you.

Kind regards,

Shayan Sharifi