Amazon Seller Central Specialist

DETAILED ROLE OVERVIEW

Customer Support & Brand Perception Management
• Ensure and maintain 0% rate of Negative or neutral feedbacks
• Respond to all customer queries within 24 hours
• Expertise using, setting up and optimizing eDesk (or other similar eCommerce helpdesk applications)
• Automating and optimizing customer service processes by creating templates and streamlining the processes
• Resolve negative or neutral customer experiences where possible and preserve brand positivity by adopting customer centric approaches
• Document all anomalies regarding product listings, conditions, returns etc. that affect seller performance and create monthly performance reports
• Manage returns and cancellations effectively
• Monitor sales trends and common product issues and compile reports periodically
• Uphold higher engagement rates with buyers

Account Health & Performance Management
• Substantial knowledge of and expertise with dealing with and resolving all types of performance notifications and policy compliance issues
• Documenting and keeping track of all account health issues and performance notifications
• Looping in and coordinating with other departments where their action is required to resolve or optimize sales and performance on Amazon
• Keep track of removed listings and warnings and ensure timely action is executed to prevent unnecessary loss of inventory
• Ensure and maintain all established KPIs are maintained including 0% Order defect rate on all orders, “Good” Account Health Rating, 0% on Shipping Performance metrics,
• Proficiency in creating, submitting, and following up on cases with Amazon to dispute inaccurate feedbacks and or other performance notifications
• Experience filing claims and seeking refunds where due
Amazon Listing Creation & Optimization
• Skilled in creating, managing, and perfecting product listings on Amazon, including planning, and creating paid search campaigns
• Conduct competitor analysis and come up with strategies to drive e-commerce sales on Amazon
• Validating Accuracy of all products listings and images with SKU/ ASIN of the product
• Optimizing listings on Amazon as necessary to boost visibility and sales
• Remove and list product inventory when required to do so
• Utilize analytics to monitor Amazon ASIN level Prime status, high moving ASIN's and competitor trends
• Implement strategies to boost and maintain product rankings
• Knowhow to elevate and optimize product management processes
• Ensure products are accurately described, priced, and marketed while increasing brand awareness and visibility
• Manage the day-to-day responsibilities for all aspects of marketing for Amazon FBA

Seller Fulfilled Order Management
• Coordinating delivery of seller fulfilled orders in a timely manner with the warehouse and logistics teams
• Manage and track returns
• Document and apply refunds upon returns

Reporting & Optimizations
• Monitor, analyze and report on Amazon FBA performance metrics, sales, competitive listings, and pricing
• Present ideas and work closely with executives and other team members to efficiently integrate sales optimization strategies.
• Gather and analyze reports from marketplaces, translate findings into insights and actionable growth tactics
• Keep up to date on all of Amazon updates and ensure compliance across all processes


Kindly send a copy of your resume and hourly rate. Thank you