Customer Service Manager

Who are we looking for?
The right person for this position will be friendly and outgoing with a strong desire to help and serve others. This individual will be a master at multitasking and have the drive to get things done right and quickly. You will be a growth-oriented self-starter that is comfortable taking charge and committed to supporting the agents in achieving levels of success, and to growing their own skills.

Responsibilities:
Work hands on with any clients needs including scheduling contractors
Assist and guide agents in the first 90 days with our office
Advice agents in our office with the correct game plan to help their clients needs
Follow the intake process and checklist for all incoming and exiting agents
Stay up to date on RexMont’s technology and assist agents
---------- is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times
Create and track the success rate of vendors we are reaching out to in order to give the best service to our clients
Research fair pricing for specific jobs and negotiate the best deal for our clients

Qualifications:
Extraordinary people skills
High-level knowledge of MS Publisher, Word, Excel, PowerPoint
Social media savvy (FB, IG, LinkedIn, Twitter)
Willing and able to embrace new technology, master it, and teach it to others
Leadership, management, team-building skills
Problem-solving skills
Proactive, positive attitude
Career development and training skills