Customer Service Support with Bookkeeping

Customer Service Support (with Bookkeeping skills)

We are a serviced accommodation provider in the UK, offering properties on short term holiday lets. We are looking for someone to join our small team as we expand our business.

This is a permanent part-time job that requires a minimum of 25 - 30 hours a week.

Work Schedule: THE GRAVEYARD SHIFT
Sunday - Thursday between 3pm - 9pm UK Time (12 pm - 6 am PH Time) 5 days per week or
Sunday - Friday (same hours as above) 6 days per week

The candidate will work directly with the director and a team of 4 others, learning the business. Training and support will be provided.
This position is only suitable for someone looking for a long term, permanent position, who will grow along with the company.


THE ROLE
Communicate with guests staying at our properties via email, text and phone
Use a channel manager for guest communications
Accurate data entry of reservation details for all guests
Use online calendars and scheduling to organise cleaning team calendars
Liase with other members of the team including cleaning and maintenance staff

Carry out bookkeeping tasks using spreadsheets,
Complete accounts related tasks ie.downloading and filing invoices, submitting gas and electric metre readings, managing stock take of linen/laundry services
Managing online filing systems (G Suites)
Creating KPIs


QUALIFICATION
A candidate who enjoys the challenge of multi tasking within the context of their role
High technical skills using new technologies such as Asana/Trello, G Suite, Tokeet, Google docs and Google Calendar
Excellent spoken and written English and is confident speaking with our guests

Essential:
Some prior Bookkeeping experience
Experience using Xero would be an advantage (to create invoices and KPIs)
HS diploma or equivalent Associate's or Bachelor's degree preferred.

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JOB OFFER
25-30 hours a week (starting/minimum)
$3 per hour

After 1 month of working together:
we offer: Welcome to the team increase $3.25 per hour rate
10 days paid holidays a year (commensurate of part-time working hours)
13 month paid bonus (commensurate to part-time working hours)
5% increase in pay and an annual increase thereafter.

After 3 months of working together:
Health Insurance Benefits


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