Customer Success Manager

At Clipboard Health (YC W17), we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote company of humble and hard working individuals to achieve our mission: to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it. We are proud to be supporting COVID testing locations and will be participating in the distribution of the COVID vaccine very soon!

To apply: Please copy and paste the below link into your browser:
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**As this position supports US-Based Customers, hours are M-F overnight Manila time**

Responsibilities:
Maintain relationships with our facilities
Sell shifts to facilities on a weekly basis
Grow the total number of shifts that are requested and filled within your area of responsibility
Work with health care professionals and walk them through a 30-day orientation process
Handle all disputes and i ---------- with your partner facilities
Manage a portfolio of clients on both sides of the marketplace
Handle all the billing and invoicing from facilities

Qualifications:
You have a passion for sales and customer success
You are excellent at creative problem-solving
You care about the end to end customer experience on both sides
Eagerness to learn and teach learnings across your team
Detail oriented
Ability to communicate effectively, both orally and in writing
Demonstrated ability to establish effective and cooperative working relationships built on trust
Comfortable making decisions independently

To apply: Please copy and paste the below link into your browser:
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