Administrative (clerical) Manager

This is a home-based position. All work will be conducted on a computer and by phone.

GWTA is an international not-for-profit organization of touring motorcyclists, predominantly Gold Wings but not exclusively. GWTA is owned and operated by its members. We are currently looking for an Administrative Manager to provide administrative and clerical support to ensure efficient operation of the office. You will support officers and members through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner. The ideal candidate will be experienced in handling a wide range of administrative and clerical related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting a group of diverse people. You must be comfortable communicating with and assisting our membership base by phone and email.

Responsibilities:
- Serve as the point person for maintenance, mailing, orders, research, reports and calls
- Organize information and procedures
- Manage relationships with vendors, service providers, and officers, ensuring that all items are handled in a timely manner.
Manage office G&A budget, ensure accurate and timely reporting
- Provide general support to membership and officers
- Produce and distribute correspondence memos, letters, faxes and forms
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Follow up with customers, provide feedback and see problems through to resolution
- Ensure proper recording, documentation and closure
- Research information as requested by higher management.