Customer Service

? Attracts potential customers by answering product and service questions; suggesting information about other products and services.
? Opens customer accounts by recording account information.
Maintains customer records by updating account information.
? Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Maintains financial accounts by processing customer adjustments.
? Recommends potential products or services to management by collecting customer information and analyzing customer needs.
? Prepares product or service reports by collecting and analyzing customer information.
? Contributes to team effort by accomplishing related results as needed.
Customer Service Representative