Director of Operation / Short Term Rental

As our company grows, we are looking to add new members to join our team.

Position:
Director of Operation / Short Term Rental

Description:
Enhancing the experience of our guests, responsible for coordinating operations of the company while providing support to the management team.

Core Responsibilities:
* Assists in overseeing guest services and operations; ensuring superior service is a priority.
Foster a positive, cooperative work environment between guests and management.
Supervise team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
Maintaining occupancy above 90%
* Support the development of strategies to support the company profit, guest service and revenue goals by directing the operations of the company.
* Be involved in the budget process and review for operations, staffing and cost expenditures that are in line with forecasted sales and costs. Review cost controls and direct corrective actions, as needed, to ensure flow.
* Through personal leadership and example, establishes a friendly, service-oriented approach to guests that is exhibited by all company departments and achieves guest satisfaction measurements. Coordinate special programs, functions and incentives to improve guest service.
* Regularly reviews sales solicitation activities, room night's productivity, and group rates sold by the sales department. Evaluates market mix and makes adjustments as required.
* Ensures that training is an ongoing function at the company and includes new associates as well as existing associate training.
* Work in a cooperative and friendly manner with fellow associates.
* Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
* Perform any reasonable request as assigned or directed by management.

Knowledge, Skills, and Competencies:
* Guesty, autohost, smartbnb, turnoverbnb, breezeway, keycafe, noiseaware, airdna, beyondpricing, remotelock, etc.
* Bachelor's degree in Hotel Management or related business field is preferred
* Previous hospitality experience is required, hotel experience is preferred
* Strong business communication skills verbal and written
* Strong presentation skills and ability to lead team at leadership and hourly level
* High work ethic and self-initiative
* Strong computer skills in Microsoft Suite
* Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
* Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
* Ability to maintain calm and professional demeanor in sometimes high pressure situations
* Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
* knowledge in website creation and SEO

Job Duties:
Problem Solving- Identifies and resolves problems in a timely ---------- velops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound ---------- cludes appropriate people in decision making process.
Customer Service – Assist in maximization of Customer Service. Manages difficult or emotional guest situations. Responds promptly to guest needs, requests for service and assistance.
Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect.
Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a ---------- itiative - Meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Asks for and offers help when needed.
Scheduling cleaners.

Requirements:
Experience with Airbnb, ---------- , VRBO etc.
Full time M-F 9am-5pm EST.
* Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
* Google phone number required
* Good communication skills, both written and verbal
* Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
 
This job requirements is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

To Apply for the job:
1. Change the subject to "I Want to Work for You [Insert the name of the owner of Hilton Hotel here] - Short term rental applicant"

For the following questions please answer in 2-3 sentences. If rules are not followed I will think you are not able to handle simple tasks and I will delete the message.

What attracted you to this position?
What do you hope to obtain from the company?
What is your expectation for this position?
What is one goal in your life and why?
What previous job was the most important to you and why?

Lastly, please include one page resume and be advise there will be a short zoom call between us and video will be required.
Thank you