Full Time
TBD -Salary level based on work experience
TBD
Mar 08, 2021
***PLEASE READ EVERYTHING BELOW***
An Australian-owned call center company based in Sta. Cruz, Laguna Phils. is looking for a Client Engagement Officer. This is an office-based job position. Do not apply if you're not willing to be relocated.
To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.
Your goal will be to ensure that our relationships with clients are strong, profitable and enduring.
Responsibilities:
* Foster positive relationships with our customers as their primary point of contact
* Help clients implement services and plan projects effectively
* Ensure that contract terms and conditions are met
* Manage invoices and bills for assigned customers
* Identify upselling and cross-selling opportunities
* Address customer issues with speed and efficiency
* Work with sales teams to generate new business
* Prepare reports on project performance
Requirements:
* Proven experience as an Engagement Manager
* Project management experience
* Background in sales and customer service
* Proficient in MS Office and CRM/project management software
* Strong organizational and multitasking skills
* Customer-oriented approach
* Excellent verbal and written communication abilities
* Sharp business acumen
* Problem-solving aptitude
* BSc/BA in Business or similar field
***Send the following
-Copy of your CV
-Short video resume of 60-90 seconds (highlight your similar work experience)
Contact Person: Recruiting.Ph
Member since: January 30, 2021
Total Job Posts: 0