Fun & Fluent Account Manager? Click Here.

You would like to work for a fun US based company and help customers and clients connect with the information they need to make decisions about buying graphic design services...

You love the challenges and rigors that go with solving customer problems and managing high level (high paying!) clients...

You are SUPER organized and annoy your friends and family with your adherence to little details and your ability to remember absolutely everything (maybe you make your friends a little jealous that you always seem to be on top of everything!!) ...

... we need an excellent customer service rep and account manager who can work independently and solve customer problems

... we are a US based company with international clients and we need someone who can work US daytime (EST) hours

... we have lots of customers that need lots of help navigating things like software, and login information, and project status and figuring out what to buy!!

If this sounds like a match to you, then we want to talk to you about our Customer Support Representative/Account Manager Position!

The job description is below, but here are some key things we are looking for..

Ability to speak and write in fluent English (You'll be on the phone with clients!)
At least 2 years of experience in a similar role
A fun and engaging personality
Extraordinary attention to detail
Ability to quickly learn new tasks, processes and software

If you're interested, please fill out the application at the bottom of this post and we will get in touch.

Job Description:

Reporting To: Team Leader and Operations Manager
Location: Philippines
Department: Operations
Working Hours: 9am to 5pm EST

Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take and process orders. By helping customers understand the product and answering questions you will be seen as having a role in sales.

Qualifications:

Excellent Communication Skills
Competent Technical Knowledge
Ability to Multitask
Resourcefulness and Attention to Detail
Ability to Honor Deadlines
Proactive Approach to Support
Experience with customer service and account management
Fluent English speaking and writing

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer ---------- municating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and ---------- municating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

To apply please copy and paste the link below on your browser
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