Customer Service Representative

Job Title: Senior Customer Service Representative

Responsibilities and Duties:
You’ll be the pioneer of our virtual contact center. Yes, this is purely virtual/home-based. That said, you have a great chance to be the leader/supervisor once we hire more agents.
As a customer service representative, you’ll be handling concerns from patients and doctors regarding their concerns but pretty straightforward.
Training will be provided, but we wanted someone who can be trained easily as this is an urgent job.
Most of the time, you’ll do an appointment setting. You may also need to follow up via email/chat about their appointments or concerns.

Requirements/Qualifications:
Impeccable English communication skills (a must)
>4 years or more of experience
Patient
Can be trained easily/Fast learner
Friendly and has a sense of humor
Good analytical and critical thinking skills
Must have a strong and stable Internet connection
Must have a noise-canceling headset
Must have a quiet work environment
Excellent computer specs

Work Hours and Schedule:
Full-time job, US business hours. We may also need someone during non-operating hours.