Author Service Representative

Hiring Company: Tate Publishing and Enterprises (Philippines), Inc.
Work Type: Full Time, Night shift
Salary: Salary will be disclosed upon Job Offering
Category: Call Center, Customer Service & Technical Support

Job Description & Requirements
Responsibilities:
• Will have direct phone contact with authors, though will have some email correspondence both with authors and potential venues.
• Schedule authors for book signings and publicity events at non-bookstore locations.
• Aids the Events Coordinator and the PR team with various tasks related to the events system and calendar.
• Organizes events in coffee shops, libraries, book clubs, other stores or groups that are related to the book’s subject matter.
• Emails venues for additional event information
• Works hand-in-hand with both Events Coordinator and the Public Relations Team.
• Sends weekly and daily reports.
• Updates project information details: Email addresses, Mailing addresses, Tax information, and whatnot
• Assist respective Marketing Representatives with things they need help with; anything author, books, and events related.
• Research Mafia Skills (stalking capabilities is a MUST).
• Must be a smooth and suave negotiator.
• A life saver and a valiant right-hand because this MAFIA position isn’t for the faint heart.
• The Associates will be making roughly 15-20 author calls a day.
• They will serve the MOC authors and develop more long-term relationships with authors and place pushes for them, educate them about selling books, finding markets, etc.
• Attend to other relevant tasks and responsibilities that may be assigned from time to time.
• The calls to the authors as the Associate may be more complex than calling venues to ask for events. The Associate Reps will be bombarded with a variety of questions from authors and need to be able to think on their feet will need to know how to answer questions.
• Work directly with the Tate Marketing Representatives on the S. staff, handling requests and sending out information, emails, and researching details.
• Will have direct phone contact with authors, though will have some email correspondence both with authors and potential venues.