Senior Key Account Manager

About ---------- ---------- repid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. Built by ex-Lazada founders and run by a young, enthusiastic and energetic team, Intrepid expanded to Indonesia, Philippines, Singapore, Vietnam, and Thailand in the span of 2 years, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.

Job Summary:
A Key Account Manager is the liaison office between Intrepid, its clients and the platform/s the client is selling on. He/She oversees Intrepid-client relationship, determining clients’ needs, particularly in growing their online sales revenue—what they’re looking to achieve short-term and long-term and ensuring Intrepid delivers the service level agreement.

Responsibilities & Duties:

- Lead officer & owner or brands’ joint business plan (JBP) with platform
- To deliver & perform best on the following kpis for brand/seller partners, through internal & external coordination with concerned departments:
- Content management & optimization
- Campaign strategies & execution
- Chat response representation of the brand/seller
- Operations capacity and process implementation
- Progressive revenue trend and overall online sales performance
- Foster client relationships; work with sales and marketing teams and other support teams available
- Design marketing strategies and sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
- Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
- Identify clients’ potential business opportunities as well as upselling services
- Minimize client attrition at all costs

Qualifications & Skills:
- Knows eCommerce fundamentals
- Has advanced knowledge on Consumer Marketing & Digital Marketing
- Has appreciation for beauty & cosmetics; familiar with skincare category and product line (Specifically for Kiehl's)
- Excellent leadership skills
- eCommerce background from a selling platform is a plus
- Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
- Excellent negotiation skills
- Strong interpersonal skills (empathy & flexibility)

To apply directly, kindly click the link: ----------
You may also send your updated resume here: ----------