Part-Time/Full Time - Virtual Assistant for IT Company

Virtual Assistant Responsibilities:
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Organize communication via emails and phone calls
Provide customer service as first point of contact
Manage the progress of some internal projects and tasks
Service Coordination: make sure inbound support requests are assigned to the correct internal staff members and that staff are responding to tickets in an appropriate time frame.
Undertake required admin tasks for the business


Virtual Assistant Requirements:
------------------------------------------ ---------- + years' experience of working on a Virtual Assistant or other relevant position
Great written
Some experience with using desktop sharing? cloud services and VoIP Softphones - just the day to day tools for work
Good practical experience with word-processing software and spreadsheets? particularly MS Office
Good practical experience with online calendars and scheduling
Strong phone? email and instant messaging communication skills
Strong organizational and time management skills
High school diploma; additional qualification as an Administrator or Executive Assistant will be a bonus
Must have your own working computer
Must have a good Internet connection
38 hours work each week - if full-time


What We Provide:
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- Virtual Machine for you to work from
- Great training opportunities and experience
- 1 Week Bonus (Pay Upon Hiring)
- Two Weeks paid vacation each year
- National holidays off, paid
- 13th month bonus
- The ability to work within the UK time zone working hours, there will be some flexibility.
- Work from home