Customer Service Representative / Virtual Assistant

Job Title
Customer Service Representative / Virtual Assistant

Ground Floor Opportunity - Why this role is awesome!
We onboarded our first virtual team member in September 2020, and she is thriving! Now we are growing our virtual team. This role gives you an opportunity to join our growing company at the ground floor as we expand both our Customer Service Team and our Project Support Team. This role provides paid training and a chance to experience both departments and become a foundational member of one of the teams as they grow! We have a full VA training program which our last hire helped build. You’ll be paid to take that training, and you’ll get to participate in building the CSR training program from the ground up!

General Job Descriptions
Customer Service Role
We are looking for a Customer Service Representative who will manage customer inquiries and feedback via live chat on our website. You will provide real-time customer support for our company. You will also work with our sales team to address customers’ sales-related concerns. To be successful in this role, you need to be a problem solver who communicates effectively with our customers and our team.

Virtual Assistant Role
You will perform a variety of tasks, including collecting data from our sales team, completing spreadsheets, sending requests to our vendor partners, proofreading blog posts and marketing emails, checking pricing compliance on our website, launching marketing campaigns, and other tasks as assigned. You’ll help support our existing Project Support virtual team members and learn from them along the way.

Responsibilities
Understand our products, services, and policies so that you can answer customer questions (training will be provided)
Learn how to communicate with our customers using Hubspot’s live chat tool
Provide answers to customer inquiries and resolve issues promply
Recommend our other products and services to customers when needed
Work together with our sales team to ensure that customer concerns are adequately addressed
Coordinate with management to help improve the company’s customer service department
Perform admin-related tasks during downtime or as assigned

Qualifications/Skills
Excellent written and verbal English skills
Clear and effective communication skills
Attention to detail
Research skills
Problem-solving skills
Empathy
Preferably with experience in customer service
Preferably with experience in working during EST business hours
Interested in the appliance industry and willing to be trained about appliances
Proficiency in Google Docs and Google Sheets
Ability to learn new software platforms quickly
Enthusiasm for work and life

System/Internet Requirements/Workspace
Ideally 8GB RAM
Ideally around 3 Mbps upload and download internet speed
Quiet dedicated work environment.

Work Hours & Pay
Work Hours and Schedule (after N weeks/months of training):
Full-time role - 8 hours/day or 40 hours/week
Monday to Friday EST
8:30 AM - 12:00 NN and 1:00 PM - 5:30 PM EST
Rate: 5 USD/hour
Mode of payment: Payoneer
Payment schedule: to be discussed

About Our Company and Me
Bellingham Electric ( ---------- ) is a fast-growing retail store in the United States. We sell, service, and deliver major home appliances like washing machines, dryers, refrigerators, etc in Massachusetts and Rhode Island. We are a stable 67-year-old company, but we offer an entrepreneurial work environment. Our business has tripled in the past four years. We focus on doing great work and providing a positive environment for our employees, contract workers, vendors, and customers.

I've been working for Bellingham Electric for the past 4 years as Marketing and Business Development Manager and was recently promoted to Chief Operating Officer. I'm experienced in working with contractors and virtual workers. I've had a contract project consultant on my team for the past four years who has been recently hired as an employee, and I also recently hired a stellar Virtual Assistant. My goal is to creat a win-win situation for everyone on my team. I know the value of an awesome working relationship for both the executive and the support professionals!

How to Apply:
In your message, please open with the following: "Hello! I'm interested in working with you. I see that your store is located at [Please research and find the street address of my company and insert here]".
Include a screenshot of your internet speed in the message you send.
Pick one of the following three things and include it in your message:
In a few sentences, give me a quick description of the place you want to visit the most in the ---------- nd me a link to it as well;
Visit our website or blog and share your observations with me; or
Find an article about me online and ask me one question about ---------- iefly describe why this job interests ---------- scribe what you would do when you don’t know how to help a customer.


Thanks for your interest!