IT Help Desk Consultant (Level 2)

We are seeking a Full-Time Experienced Level II IT Help Desk Consultant to join our team! You will provide Level II end-user technical support for user workstations (Windows, some Mac), smartphones (Apple and Android), WiFi/networking and remote access as well as simple server tasks (adding/removing users in Active Directory and Office365, updating security groups, changing folder permissions), and will work with other Level II and III Technicians and the Project Manager.

Responsibilities:
• Provide first and second level help desk support
• Perform routine preventative maintenance.
• Document all technical procedures and create/update user guides.
• Install or upgrade software - including Windows, Microsoft Office, Adobe, etc.
• Communicate directly with clients, other technicians, and project manager regarding projects, issues, follow-ups.
• Promptly enter troubleshooting calls and tickets into the help desk system every day.
• Perform other duties, including special projects as assigned by manager.

Qualifications:
• Five years in the IT field
• Ability to prioritize and multitask.
• Deadline and detail-oriented.
• Strong troubleshooting and critical thinking skills.
• Experienced with advanced technical support procedures for installing, configuring, and troubleshooting Microsoft Windows 7/8/10, Microsoft Office, Adobe Reader, browsers, and standard business applications and/or replacing equipment at client locations.
• Basic knowledge of Windows server and networking are required.
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

*Competitive salary and compensation benefits

Send Resume Here: ----------